City of Monrovia
Fulfillment Submission Form
Please use this page to order a complimentary LeakAlertor 6000
for customers calling about a high water bill for which you can not identify a cause.
What's the program?
When a customer calls regarding a high water bill, and you're unable to identify a specific cause to the high water bill, it's likely due to a leaking or running toilet.
Instead of dye tablets, you can now offer to send one (1) LeakAlertor 6000 to their home, for free. (Normally $34.75 to purchase). H2O Connected, the company that makes the LeakAlertor, will ship the product directly to the customer and they should receive it in about 5-7 business days.
The LeakAlertor 6000 installs in seconds without tools or user set-up required. It will identify toilet water wasting problems like, a running toilet, leaking flappers, or a bad fill valve. Customers will now be aware of when they have a problem and be able to fix the problem before they receive another high bill.
If customers have any questions about the LeakAlertor; how to install or use it, or what the alerts mean they can call H2O Connected, or visit their website.
H2O Connected Contact Information:
(877) 532- 5253 www.LeakAlertorPRO.com
Monday-Friday 9:00-5:00 ET
Helping Customers Understand
the LeakAlertor 6000
If the following doesn't help answer customer questions,
please direct them to the product website at www.LeakAlertorPRO.com
What is the LeakAlertor 6000?
The LeakAlertor is a smart device that will alert you when your toilet is running, has a leaking flapper, or a bad fill valve. Once you know you have a problem, and what it is, you can fix it and avoid another unexpected high water bill.
What does it do?
The LeakAlertor monitors your toilet for water wasting problems, like a running toilet or leaking flapper. When it detects a problem the LeakAlertor will flash a red light and beep.
How will it help lower my water bill?
By alerting for a running toilet within minutes, often times before you even leave the bathroom, you avoid wasting water for hours which will increase your bill.
The LeakAlertor can also detect when the toilet has a bad flapper or faulty fill valve, even when you may not be able to see or hear the problem, and often before dye tablets can detect a problem.
How do I know what to fix?
If there's no problem with your toilet it will flash a green light.
If there is a problem, the LeakAlertor will beep and flash a red light. The different alerts are explained on the package as well as what you should fix on your toilet.
I have more than one toilet, can you send me one for each toilet?
I'm sorry, but we're only able to order one LeakAlertor per household. However, a coupon code is included with the unit for $5 off every LeakAlertor you would like to purchase through the LeakAlertor website. That would bring your cost to just $29.75 and includes free shipping and handling.
I have more than one toilet, can I move it from toilet to toilet to check for leaks?
Yes, you can. Follow the instructions on the product website for resetting and moving the LeakAlertor.
However, the manufacturer does recommend one LeakAlertor for each toilet so you don't miss problems on toilets that don't have a LeakAlertor on them when a problem happens.
Who do I call if I have questions?
If you have any questions about the LeakAlertor, how it works, how to install it, or what to do when an alert occurs, you can call the manufacturer Monday through Friday from 9:00- 5:00 Eastern time, or visit their website at www.LeakAlertorPRO.com.
Where do I get more information about the LeakAlertor 6000?
You can find more information and product videos by visiting their website at www.LeakAlertorPRO.com.